Commitment to Privacy
The National Privacy Principles contained in the Privacy Act set the standard for how private sector organisations should handle personal information. Protecting your privacy is important to Club Assist/Glass Assist and Club Assist/Glass Assist is committed to complying with this standard.
About Club Assist
Club Assist specializes in the supply, storage, distribution and installation of automotive batteries, alternators and starter motors to Motoring Club members and customers.
Glass Assist offers a windscreen repair and replacement service
Collection of Personal Information
To enable us to provide products and services to you, we generally need to collect some personal information from you.
The kind of information we collect generally includes your name, address, telephone number and other contact details and the make, model and registration number of your motor vehicle.
We generally collect the information directly from you or from the Motoring Club that has contracted us to provide products and services to you.
Use of Personal Information
We use your information to provide the products and services you have requested, to administer and manage the warranty on the products and services we provide and to perform administrative functions including but not limited to invoicing, receipting, debt collection, accounting and handling complaints.
Disclosure of Personal Information
We engage contractors to provide services on a behalf, including contractors to provide on road battery and car parts replacement services and windscreen repair and replacement service. We disclose information about you to these contractors. The contractors are not allowed to use information about you for any purpose except to perform the services we have contracted them to provide.
We may also disclose your information to mercantile agents and lawyers to recover debts owing or where authorised or required by law to do so.
Storage of Personal Information
We store personal information in a combination of secure computer facilities and paper-based files and other records and take steps to protect the personal information from misuse, loss, unauthorized access or disclosure.
Retention of Personal Information
We retain personal information for a reasonable period after the provision of products or services to you and for such period as the law requires us to keep it.
Rights of Access and Correction
Following a request by you, we will provide you with a copy of any personal information which we hold about you in accordance with the obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information.
We will acknowledge and investigate any privacy complaint within a reasonable time. We may ask that you put your complaint in writing.
If you have any questions about this Policy or wish to obtain a copy of any personal information which we hold about you, update the information we hold about you or make a complaint, please write to:
Club Assist / Glass Assist
237-239 Frankston-Dandenong Road,
Dandenong Victoria 3175.
You can also telephone us on 03 97978600.