Club Assist - Board of Directors Restructure

For immediate release

Dandenong Australia, 3 November 2014 - The Club Assist Board of Directors is pleased to announce the following restructure that will position the company for growth and expansion of its global operations.

As of 30 October 2014, John Isaac will assume the role as Chairman of Club Assist. Brett Davies will step into the role of Managing Director and President. We would like to thank Brett Davies for his dedication as Chairman to Club Assist since its inception. Current Managing Director and CEO, Stuart Davies, will continue in his position of Chief Executive Officer.

John Isaac is a solicitor, formerly a partner and consultant to the commercial law firm Middletons (now merged with the International firm K&L Gates). He is the former President and Chairman of RACV Limited, Chairman of SDI Limited, and former Deputy Chairman of Insurance Manufacturers of Australia Pty Ltd and former non-executive director of a number of other companies. He is the current Chairman of St. Vincent’s Hospital Foundation Victoria and was made a member of the Order of Australia this year. 

John N Isaac AM (LLB, FAICD), Chairman

John Isaac is a solicitor, formerly a partner and consultant to the commercial law firm Middletons (now merged with the International firm K&L Gates). He is the former President and Chairman of RACV Limited, Chairman of SDI Limited, and former Deputy Chairman of Insurance Manufacturers of Australia Pty Ltd and former non-executive director of a number of other companies. He is the current Chairman 
of St. Vincent’s Hospital Foundation Victoria and was made a member of the Order of Australia this year.

 

 

Brett Davies, Managing Director and President

Brett Davies founded Club Assist in 1992 with the vision to introduce a logistical model to automotive clubs worldwide that drives down their infrastructural costs and, simultaneously, increases their revenue streams. He has 30 years of extensive experience in the automotive industry. Known for his dedication to people management, Brett focuses the business on values – both the values of Club Assist’s client clubs, their members and the Club Assist employees. Under Brett’s directorship, Club Assist now reaches out to over 60 million automotive club members in 7 countries worldwide.  

 

Stuart Davies, Chief Executive Officer


Stuart has been in the automotive business for over 30 years. In 1977, he managed the family’s business, the Australian Battery Company. The company specialized in manufactured, wholesale and retail automotive batteries. The business quickly expanded across Australia until being sold in 1995. 
In 1991, the family business diversified into Club Assist supporting motoring clubs. Stuart headed up many different departments during the early years and moved to North America for two years to head up the North American expansion in 2001. Stuart was promoted to CEO of Club Assist in 2006 and was appointed to Managing Director in 2012. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Club Assist Lauded in The Australian Business Awards 2012

  

Media Release  2 August 2012

For Club Assist's partners, the organisation has long been a byword for innovation, service excellence and environmental sustainability to motoring club partners around the world. 

Now it?s official, with Club Assist, taking out top honours in The Australian Business Awards 2012, in three categories of Product Innovation, Service Excellence and Environmental Sustainability. This is Club Assist?s second consecutive win in the categories of Service Excellence and Environmental Sustainability and is their first win in the category of Product Innovation. 

This achievement recognises Club Assist for its dedication and perseverance to improve the overall service experience for stranded motorists every day. This triple honour is a significant accomplishment because the awards exemplify the corporate vision and values of being the trusted product and service delivery partner of choice through enhanced services, excellence and innovative roadside solutions. 

The prestigious and comprehensive awards program, established in 2005, engages with leading corporate, government and non-profit organisations across key industry segments, including financial, manufacturing, professional services, energy, telecommunications, construction, transport, healthcare, education, food services and retail. 

Entries are assessed using specific criteria via an established set of business and product award categories, benchmarking the full spectrum of organisational performance and product management to identify the industry leaders for each award category and industry classification. The awards raise the bar across all aspects of quality management and provide organisations with ways to review their business performance and identify their core strengths. 

Stuart Davies, CEO and Executive President, Club Assist said: “The awards reflect the substantial investment the organisation has made in the areas of research and development, service delivery, community and environmental awareness over the last two decades. 

“We are extremely proud and excited for this amazing honour. It is a true reflection of our ability to stay focused on consumer needs through innovative service delivery,” Mr Davies said.  Congratulating Club Assist, Ms Tara Johnston, Program Director, The Australian Business Awards said: “These types of accolades don?t come easily – they are underpinned by vision and leadership, both of which require a clear dedication to research and development. 

“Despite a challenging business environment locally and abroad, this year?s participants in The Australian Business Awards remain steadfast in their commitment to innovation and excellence,” Ms Johnston said.  “We?re proud to promote the models of business and product excellence in addition to highlighting contributions to the community and sustainability initiatives with these leading organisations and to publicly honour their achievements. 

“There was unparalleled breadth and depth in this year?s entries, highlighting the economic stability of Australia and stamping it as the „clever country? for progressive projects, investment, enterprise ventures and workplace practices. Across the private, public and not-for-profit sectors, the 2012 winners of The Australian Business Awards are innovative, agile and truly „best in class?.”

 

 

CLUB ASSIST WINS BRONZE STEVIE® AWARD IN 2012 INTERNATIONAL BUSINESS AWARDS 


State-of-the-art Lithium Mobile EV Charger earns a Stevie® 

Media Release 22 August 2012

Club Assist was named the winner of a Bronze Stevie® Award in the Best New Product or Service of the Year category in The 9th Annual International Business Awards on 15 August 2012. The award-winning product, the lithium-powered mobile Electric Vehicle charger, is a clean, green, Level 2 EV charging solution for emergency roadside assistance. 

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide are eligible to submit nominations – public and private, for-profit and non-profit, large and small. The 2012 IBAs received entries from more than 50 nations and territories. 

Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the Ritz-Carlton Hotel in Seoul, South Korea on 15 October. 

More than 3,200 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. Club Assist won in the Best New Product or Service of the Year category for Business-to-Business Products. 

The lithium mobile EV charger, a second generation mobile EV charger, does not produce environmentally unfriendly emissions. The solution, developed by Club Assist engineers, is an innovation that offers quicker, smoother and quieter roadside battery charging assistance. It is the ultimate in flexibility and mobility. It can be operated in underground car parks, in hospital precincts and other noise sensitive areas. “We take great pride in providing solutions for our motoring club partners and this is a major step forward in reinforcing the reality that Electric Vehicles were not just cars of the future, but a viable alternative for many motorists, here and now, around the world,” said Stuart Davies, CEO and Executive President of Club Assist. “We are honoured to be recognized for our 

innovative solution alongside so many impressive and talented organizations. I extend my congratulations to all the winners.” 

Stevie Award winners were selected by more than 300 executives worldwide who participated in the judging process this year. 

“Entries to the IBAs grew substantially this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Despite slow economic conditions in much of the world, the quality of nominations was outstanding, demonstrating that there are many companies that are innovating and growing regardless. We’re looking forward to celebrating this year’s Gold, Silver and Bronze Stevie winners at our gala event in Seoul on 15 October.” 

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

 

AAA Auto Club Group Extends Agreement with Club Assist

Efforts will enhance mobile battery service for AAA members.

Media Release 28 August 2012

Los Angeles, CA August 30, 2012

Club Assist and AAA Auto Club Group announced today that they have extended their mobile battery service partnership through June 2015. 

AAA Auto Club Group represents more than 8.5 million AAA members in Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Tennessee, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois and Minnesota; and a portion of Indiana. The group installs more than 180,000 new batteries annually for members who want a convenient, time-saving solution to their vehicle breakdown.

“Mobile services are a priority in our strategy,” says Gerry Gutowski, Senior Vice President Automotive, AAA Auto Club Group. "Club Assist can help us differentiate the service we provide to AAA members through the provision and distribution of AAA-branded batteries, development of proprietary roadside diagnostic computers, and cutting-edge technology."

Club Assist supports AAA and CAA (Canada) battery programs, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, and the Netherlands.

“Club Assist provides support exclusively for motoring clubs around the world,” says Don Felts, President of Club Assist North America. “We see the extended agreement with AAA Auto Club Group as a vote of confidence in our ability to help the club grow on-the-go services, and we're very focused on delivering exceptional service.”

About AAA Auto Club Group: The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance, and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories, including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety About Club Assist: In 1991, Club Assist began in Melbourne, Australia, determined to provide Royal Automobile Club of Victoria (RACV) members with the best battery replacement service available. Since then, Club Assist has enjoyed exponential growth through their relentless drive to improve the service experience for stranded members of 68 motoring clubs worldwide. 

Now majority owned by Australian motoring clubs, Club Assist continues to expand through the development of new partnerships and the expansion of services with existing motoring club partners. With more than 500 staff members and 3,500 contracted service providers, Club Assist operates in Australia, New Zealand, North America and Europe. markets with over 3,500 contracted service providers. The organization’s core business is the supply of automotive batteries, battery testing equipment, roadside assistance, automotive glass, alternators, starter motors, marketing programs and collateral, and training to automotive clubs and their members around the globe.

 

AAA Washington Extends Partnership with Club Assist 

New contract supports mobile battery service for AAA members

 Los Angeles, CA (August 13, 2012) - Club Assist and AAA Washington announced today that they have extended their mobile battery service partnership through December 2016.

AAA Washington represents more than 1 million AAA members in Washington and northern Idaho. The group installs more than 20,000 new batteries annually for members who want a speedy, convenient solution to their vehicle breakdown.

“We rely on Club Assist for their expertise in distributing AAA-branded batteries to our independent contractors, and to select and maintain the testing devices that are relied upon to determine the health of the vehicle battery,” says John Milbrath, Vice President of Member Services for AAA Washington.  “We see this partnership as one more way that we can take our program to the next level and build on the trust and value we deliver to AAA members at the roadside.”

Club Assist supports AAA and CAA (Canada) battery programs, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, and the Netherlands.

“It’s a great honor when customers extend their relationship with you,” says Don Felts, President of Club Assist North America. “We’re especially proud of our strong partnership with these clubs, and look forward to a long relationship of delivering exceptional member services.”

About AAA Washington: AAA Washington has been serving members and the traveling public since 1904. The organization provides a variety of exclusive benefits, including roadside assistance, discounts, maps and personalized trip planning, to its 1,045,000 members. In addition, its full-service travel and insurance agencies provide products and services for members and the public. Additional information is available through the company’s offices in Washington and northern Idaho, at AAA.com or by calling 1-800-562-2582.

About Club Assist: In 1991, Club Assist began in Melbourne, Australia, determined to provide Royal Automobile Club of Victoria (RACV) members with the best battery replacement service available. Since then, Club Assist has enjoyed exponential growth through their relentless drive to improve the service experience for stranded members of 68 motoring clubs worldwide.

Now majority owned by Australian motoring clubs, Club Assist continues to expand through the development of new partnerships and the expansion of services with existing motoring club partners. With more than 500 staff members and 3,500 contracted service providers, Club Assist operates in Australia, New Zealand, North America and Europe. markets with over 3,500 contracted service providers. The organization’s core business is the supply of automotive batteries, battery testing equipment, roadside assistance, automotive glass, alternators, starter motors, marketing programs and collateral, and training to automotive clubs and their members around the globe.

 

Club Assist Puts the “Green” in Electric Vehicle Roadside Assistance with WORLD FIRST “Lithium” Mobile EV Charger

 

Stranded Electric Vehicle Motorists Can Now Put to Rest Range and Environmental Concerns

Media Release 21 May 2012

One of the world’s trusted motoring club partners, Club Assist, has unveiled a WORLD FIRST with the “Lithium Mobile EV Charger”. The lithium-powered charger is the first clean, green, Level 2 EV charging solution for emergency roadside assistance. 

The solution developed by Club Assist is an innovation that offers quicker, smoother and quieter roadside battery charging assistance, with a development which is the most environmentally friendly solution to hit the market to date. 

The unit is being launched at the LEV and EV Forum & Drive Day in Melbourne on Monday, May 21. 

The new “completely green” and “extremely compact” solution can give a standard electric-powered car, enough charge in 10 minutes to sustain a driving distance* of 5 to 6 kilometers, designed to allow the vehicle to travel to the nearest permanent charging point for a full charge. (*The driving distance is in accordance with the State of Health and State of Charge of the EV battery system pack. This EV charger provides greater flexibility by being available in either a skid mounted or small sized trailer mount. ) 

The technology is now ready to go to market and Club Assist can potentially roll it out around the world to more than 68 motoring club organisations. 

According to the unit’s designer, Club Assist’s Bob Gell, the Lithium Mobile EV charger is a natural evolution of the existing technology and makes a stronger case for the growing use of electric vehicles, along with their many already acknowledged benefits. 

“Developing this solution from its inception has been a very rewarding experience for me and the support I received from Club Assist has been instrumental in getting this solution to market,” he said. 

As a member of Club Assist’s Product and Technical Development team, Bob Gell said the development of the Lithium Mobile EV Charger was just another example of Club Assist’s determination to provide its motoring club partners with cutting edge solutions to a continually changing transport landscape. 

“Our ‘what next’ approach has helped us bring revolutionary solutions to market in the past such as the ‘standard’ Mobile EV Charger. The Lithium Mobile EV charger is the next logical evolution in ‘green’ roadside assistance for electric vehicles.” 

Club Assist CEO and Executive President, Stuart Davies hailed the new product as a major step forward in reinforcing the reality that electric vehicles were not just cars of the future, but a viable alternative for many motorists, here and now, around the world. 

“For many years we have very proudly offered our club partners, innovative and pragmatic solutions to help them meet their members’ needs and the Lithium Mobile EV Charger is another in our long line of successes,” he said. 

 

ALTe Powertrain Technologies and Club Assist Announce Development Project on Plug-In Electric Hybrid Powertrain for Fleets Project will be a first for Club Assist, a company committed to electrification of fleets

AUBURN HILLS, Mich., – April 16, 2012 – ALTe Powertrain Technologies, developer of the first range-extended plug-in electric hybrid powertrain for light commercial fleet vehicle applications, and Club Assist, the leading supplier of mobile, car electric and road services to motoring clubs worldwide, today announced a joint development project to study ALTe's powertrain technology in Club Assist's fleet.

Club Assist will initiate the joint development project by taking possession of an ALTeconverted Ford F-150 truck for everyday fleet duties. The testing will take place in Illinois at Club Assist's Chicago location. Once completed, the project will provide invaluable information and feedback to ALTe and will allow Club Assist to generate road-tested metrics on plug-in electric hybrid benefits such as fuel savings, the cost analysis of a retrofit conversion, and overall vehicle performance.

“ALTe is excited to announce this collaboration that will deliver next-generation powertrain hybridization solutions to existing fleets. In so doing, we will drive economic returns for fleet owners and customers, generate massive reductions in gasoline use and contribute to global energy security and environmental stewardship," said John Thomas, CEO and co-founder of ALTe. “The feedback they will provide will help us improve our technology further and gain a better understanding of the real-world use that this fleet vehicle application will undergo.”

Club Assist's core business is the supply of automotive batteries, battery testing equipment, automotive glass, alternators, starter motors, marketing programs and collateral, and training to motoring clubs and their members around the globe. A natural extension of these services and products comes from growing technologies in alternative fuel vehicles. The project collaboration with ALTe will allow Club Assist the opportunity to participate in the development of an optimal series electric hybrid powertrain system that will support their operating and sustainability objectives.

“As a company committed to reducing emissions, lowering dependency on foreign sourced fuel and supporting customers with alternative transportation assistance, Club Assist is looking forward to road testing ALTe's powertrain,” said Stuart Davies, CEO and executive president of Club Assist.

Club Assist is a member of ALTe's customer advisory board, established in May 2011. The advisory board consists of many of the nation's leading corporate fleets and will help ALTe address important industry needs as the company prepares to deploy their range-extended electric powertrain into light and medium-size trucks, vans and buses early next year.

 

Club Assist charges ahead with a new Electric Vehicle Charging Station in Canberra, Australia

 

Media Release 2 December 2011

 Electric Vehicle Charge Station now installed for public use in Canberra 


Melbourne, Australia - Friday 2 December 2011 - NRMA Motoring & Services today unveiled their first public Electric Vehicle charging station in Canberra. 

Australian based Club Assist, the leading supplier of mobile, car electric and road services to motoring clubs worldwide, today announced they have handed over to NRMA Motoring & Services, the first fully secured Bollard type networked Level 2 EV charger in Australia,  free for public use. The charging station is capable of charging an EV from almost discharged state to fully charge in around four hours. 

No other EV supplier has yet installed such a high-level EV charger in the public domain of its type in Australia.

Club Assist continues to expand its support infrastructure in support of Electric Vehicles, as well as offering expertise and professional advice in EV Charging Systems. Previously, they installed Australia's first Level III DC Fast Charger in Adelaide Australia, for Mitsubishi Motors. Multiple Level III DC Fast Chargers have been installed throughout Australia, including a charge station currently being installed at NRMA's North Strathfield site.  Another EV Charger has also been installed in Sydney's NRMA's office at Wynyard.Additionally, Club Assist has developed a number of EV Roadside Emergency charging devices, one of which will be deployed in a dedicated role in Canberra before Christmas. This is another way Club Assist is supporting the introduction of Electric Vehicles, by providing both a fixed site and an emergency mobile recharging solution. All of these solutions are being developed to become available to Motoring Clubs and their members globally, as EV's become more widespread throughout the world.

 

GLASS ASSIST SIGN MULTI-YEAR AGREEMENT WITH KELLY RACING

Media Release 18 August 2011

Kelly Racing has added to its line-up of commercial partners with confirmation of a multi-year agreement with Glass Assist.

Glass Assist branding will adorn the windscreens of Kelly Racing’s #11 Pepsi Max Commodore driven by Greg Murphy and #16 Stratco Commodore driven by David Reynolds, as well as additional branding on the rear of Todd and Rick Kelly’s Jack Daniel’s Commodores, for the 2011 and 2012 V8 Supercars Championship seasons. 

Glass Assist is the most trusted premier Auto Glazing Company preferred by Motoring Clubs throughout Australia and New Zealand and is a wholly owned subsidiary of Club Assist Pty Ltd. Glass Assist also operates in North America and soon to be Europe. 

Club Assist is an Australian owned and operated company specialising in the supply, storage, distribution and installation of automotive batteries, automotive glass, alternators and starter motors to motoring clubs and their members globally. 

“Glass Assist are extremely delighted to be partnering with Kelly Racing,” said Glass Assist CEO Stuart Davies. 

“After researching multiple V8 sponsorship properties, the Kelly Racing team aligned perfectly with our brand and our business objectives. We’re excited about what the remainder of the 2011-12 season will bring and look forward to maximising our partnership opportunities.” 

Kelly Racing Commercial Director Rick Kelly welcomed Glass Assist to the team ahead of this weekend’s Coates Hire Ipswich 300 at Queensland Raceway. 

“We are really pleased to welcome Glass Assist as a major partner to Kelly Racing” said Rick Kelly. 

“The Glass Assist brand is a perfect fit for our team and category and we have some exciting plans underway together. We look forward to developing a long and mutually beneficial partnership.”
 
For further information please call:
Chris Jordan – BAM Media: +61 412 936 338
Communications Manager – Kelly Racing

 

Club Assist Pty Ltd wins TWO 2011 Australian Business Awards - Service Excellence & Environmental Sustainability

Media Release 1 August 2011

                          

Club Assist Pty Ltd has been recognised among Australia’s most progressive organisations, winning two Australian Business Awards – for the categories of Service Excellence & Environmental Sustainability in the 2011 Awards.

The Australian Business Awards challenges the full spectrum of private, public and non-profit sector organisations in Australia through its comprehensive business and product award categories.

Now in its sixth year, the Australian Business Awards program recognises organisations that demonstrate the core values of business excellence, product excellence, corporate responsibility, sustainability and commercial success in their respective industries. A total of 103 recipients were honoured from the 928 organisations that participated in the 2011 Awards.

The Australian Business Award for Service Excellence recognises organisations that deliver outstanding customer service. 

Commenting on the win, CEO Stuart Davies said: “This award reinforces our commitment to servicing both motoring clubs and their members to the highest possible standards in customer service and operational excellence”. 

Club Assist early this year also took out the Service Excellence Award at the Greater Dandenong Premier Business Awards. Club Assist partners with motoring clubs such as RACV, NRMA Motoring & Services and RACQ to provide mobile roadside solutions such as battery replacement services, alternators and starter motors, windscreen replacement and chip repairs to members and customers.

The Australian Business Award for Environmental Sustainability recognises organisations that demonstrate leadership and commitment to the enhancement, preservation and protection of the environment.

Mr Davies said winning two awards marked a milestone in the history of the organisations 20 years of operation.

“This is a wonderful achievement by our organisation, and to win not one by two Business Awards is an absolute honour. I feel privileged to accept these awards on behalf of all of our employees at Club Assist. We strive to deliver exceptional products and services through working as One Team, servicing our motoring club partners and their members to the best of our capability. This is a very proud moment for us”.

Tara Johnston, Program Director of the Australian Business Awards, said the standard of entries for 2011 was a testament to the strength and resilience of the Australian economy.

“Australian businesses continue to adapt business processes, invest in product development and develop dynamic e-business initiatives that increase productivity and quality standards for all. The Australian Business Awards provide a welcome opportunity for organisations committed to business and product excellence to receive recognition throughout their respective industries for driving positive business outcomes,” said Johnston.

“We are proud that the Awards continue to promote the key values in the workplace which foster a vibrant organisational culture and encourage enterprise, product innovation, service excellence, marketing excellence, environmental sustainability and community contribution. We would like to congratulate all the 2011 winners for achieving exceptional results within the respective award categories.”

Business award entries are separated by industry classification per award category and evaluated in accordance with the award criteria across seven main areas, including leadership and strategy, impact on industry, adaptability and sustainability, human resource management, customer relationship management, process management and evidence of success. 

For more information about Club Assist, please contact Kel Dodge, General Manager – Marketing on 0448 997 836 or kel.dodge@clubassist.com.au

About the Australian Business Awards

The Awards commenced in 2005 and are open to all private, puplic and non-profit sector organisations operating in Australia. This includes multi-national subsidiaries, government departments, agencies or bodies, franchisors and non-government organisations.

The mission of the Australian Business Awards is:

To conduct an annual awards program with regional recognition and global significance;
To recognise and honour corporate and product excellence;
To continuously develop dynamic and rigorous framework of assessment;
To ensure that the assessment process is fair and objective, free of bias or influence; and
To provide a viable world-class initiative that is technologically advanced for consumers and the business community
Details regarding the Awards program can be obtained at www.businessawards.com.au

 

Australia’s first mobile electric vehicle charger rolls into action in Sydney

 

Media Release 12 July 2011

EV rider: The NRMA now has a mobile EV charging unit towed behind a motorbike.

SYDNEY’S electric vehicle drivers can rest easier with the arrival of Australia’s first mobile charging unit that can give EV batteries a quick zap should drivers run out of power and become stranded. The NRMA motoring club roadside assistance unit – using a small Honda petrol generator and a modified home wall charging unit packed into a trailer behind a motorcycle – can give a typical electric-powered car, such as a Mitsubishi i-MiEV, enough charge in 30 to 40 minutes at 15amps to get the car about 10km and to the nearest permanent charging point for a full charge. 

Developed by Australian-based international battery swap company Club Assist and destined to be rolled out around the world to up to 70 motoring organisations, the mobile charger can also ramp up the charge from 15amps to 30amps, should the vehicle be capable of accepting the higher rate, to halve the charging time to as little as 15 minutes.

Club Assist is working on an even faster and more powerful mobile unit to cut the turnaround time to less than 10 minutes. The service has been likened to a roadside assistance technician giving a stranded motorist a splash of petrol to reach the nearest service station. Until now, the only alternative has been to call a tow truck. Below: The NRMA's i-MiEV EV roadside assistance unit.

The NRMA has also introduced its first electric-powered roadside assistance unit, an i-MiEV, to service the Sydney CBD and surrounding areas to test the viability of such vehicles in the emergency role. The NRMA’s head of community engagement Brad O’Hara told GoAuto the i-MiEV – complete with tools to tend to breakdowns of conventional cars – could cover about 100-110km between charges, meaning it should be on the road up to six hours a day.As well, the NRMA is also preparing to open its first public kerbside fast-charging point for EVs, at the organisation’s operations centre at North Strathfield, in Sydney’s inner west, where drivers can ‘fill up’ for free. The fast charger – a high-voltage level-three unit from American company Acker Wade and installed by Club Assist – is the first public unit in New South Wales and only the second in Australia after a similar installation at Mitsubishi Motors Australia’s Clovelly Park headquarters in South Australia.

The NRMA already has two level-two 30amp units for its own use, to power up its i-MiEV, at its Sydney head office car park and inside the Strathfield operations centre. As revealed exclusively by GoAuto in December, the Club Assist mobile charging unit has been under development since last year. Dubbed Electric Vehicle Supply Equipment (EVSE), the unit will be rolled out initially across the US, Canada and Australia in the next few months. In future, Club Assist hopes to employ DC/DC fast charging from lithium-ion batteries through the CHAdeMO (‘charge de move’) protocol developed by a Japanese consortium headed by the Tokyo Electric Power Company in league with Toyota, Nissan, Mitsubishi and Subaru.

 

NRMA’S ROADSIDE ASSISTANCE GOES ELECTRIC 

 

Monday 11 July 2011:

NRMA Motoring & Services unveiled its first electric roadside assistance vehicle and mobile electric car charging station today in a bid to support the ever-growing electric vehicle market. The NRMA’s first electric roadside assistance vehicle, the i-MiEV, will be trialed in the Sydney CBD from early September after completing a six week tour of the state, showcasing the benefits of electric vehicles (EVs) to some of the NRMA’s 2.3 million Members. 

In an Australian first, the NRMA will also launch the first mobile Electric Vehicle charger to rescue Members if their EV battery goes flat. The mobile charging station will recharge an EV battery to a point where Members can drive their car to a dedicated charging station for full charge. NRMA Motoring & Services President Wendy Machin said she was delighted to announce the NRMA’s first electric roadside assistance vehicle, marking the mutual’s transition to cleaner and greener fuels. “The NRMA’s i-MiEV is a further step in greening our Patrol fleet, which would assist in reducing greenhouse gas emissions,” Ms Machin said. “It will help us understand our Members’ EV needs as part of our regular roadside assistance network in the city and will service both electric and regular vehicles. “Our Patrol workers have been trained on servicing electric vehicles to ensure the NRMA is keeping pace with emerging alternative fuels technology,” said Ms Machin. The i-MiEV will be on trial for approximately six months and will provide the organisation with much needed data about the costs of running and maintaining an electric vehicle as well as the practicality of this new technology. 

The NRMA has installed a charging station for the i-MieV at its Wynyard office and North Strathfield headquarters in partnership with Club Assist, the provider of car batteries, car electrics and auto glass services for the NRMA. Club Assist’s COO Mr Steve Grossrieder said Club Assist is thrilled to have partnered with the NRMA as their preferred supplier in bringing EV mobile charging technology to NRMA members. — 2 — “Club Assist continues to lead the way internationally in the Electric Vehicle arena. We are a dominant leader offering expertise and professional advice in EV Charging Systems to motoring clubs globally,” said Mr Grossrieder. “We look forward to working with the NRMA in the future to bring this service to all NRMA Members.” “We see the electric vehicle revolution as the best way to reduce our dependence on imported oil and the associated price volatility,” said Ms Machin. “If EVs are powered with renewable sources of electricity, these vehicles will ultimately reduce the transport sector’s contribution towards Australia’s greenhouse gas emissions.” The hybrid Toyota Prius has sold more than 8,327 vehicles since 2008. The first i-MiEVs for sale will arrive in August this year at around $50,000. 110 Mitsubishi i-MiEVs have been leased in Australia since 2010. For more information on the i-MieV or the mobile EV charger go to: www.mynrma.com.au/

 

Club Assist leads the way with Electric Vehicle Charging Stations

Electric Vehicle Charge Station now installed for public use in Melbourne's South-eastern suburbs

The Level II EV Charging Station is now available 
for use during business hours, located at 
237-239 Frankston-Dandenong Road, Dandenong. 

Los Angeles, CA and Melbourne, Australia - Wednesday, 23rd June, 2011 -Australian based Club Assist, the leading supplier of mobile, car electric and road services to motoring clubs worldwide, today announced the installation of its first Level II Electric Vehicle (EV) charging station, located at Dandenong, Melbourne. 

The charging station is capable of charging an EV from almost flat to full charge in around 4 hours. It uses a JI772 connector, which is fast becoming an industry standard for EV's, and is compatible with a number of vehicles  including Mitsubishi's i-MiEV, as well as upcoming vehicles including the Nissan Leaf.  
A number of European car manufacturers also look like adopting this connector including BMW, Mercedes, Peugeot and Citroen. 

Club Assist continues to lead the way internationally in the Electric Vehicle arena. Recent attendance at the World's first formalized EV Charger Technology and Installation Accreditation course in Houston, Texas, affirms Club Assist as a dominant leader offering expertise and professional advice in EV Charging Systems. Earlier this year, Club Assist installed Australia's first Level III DC Fast Charger in Adelaide Australia, for Mitsubishi Motors.

More Level III DC Fast Chargers are expected to be installed before the end of the year, including one at NRMA's North Strathfield site, a joint initiative between NRMA, Club Assist and Canada Bay Council. Additionally, plans are in place to roll-out more Level II chargers available for public use throughout Australia, along with developing a number of EV Roadside Emergency Charging devices to ensure solutions are available as EV's become more widespread throughout the country. 

 

Club Assist Mobilizes Emergency Assistance for Electric Vehicles

 

Media Release
Los Angeles, CA and Melbourne, Australia (PRWEB) 12 May, 2011

Mobile Fast-charging System Available Soon Through Automotive Motoring Clubs

Electric Vehicle mobile charging unit

Club Assist has a dedicated team working on Electric Vehicles
to help motoring clubs deliver value to their members in this space. 

Club Assist , the leading supplier of mobile, car electric and road services to motoring clubs worldwide, today announced the introduction of its mobile Electric Vehicle Supply Equipment (EVSE) product, a mobile fast- charge system for Electric Vehicles (EV). In the near future, stranded motorists driving Electric Vehicles will be able to get a quick charge and off the road to a safe place to fully recharge. Drivers can expect availability of mobile EVSE in the US, Canada, and Australia over the coming months as motoring clubs gear up.

Club Assist’s priority has been focused on developing technology to supply emergency roadside charging for EVs that run out of power. Stuart Davies, President and CEO of Club Assist said the company saw the service as an extension of its current main business – supplying emergency replacement batteries for cars of motoring club members. In 2010, Club Assist supplied over 2.2 million batteries for installation in stranded conventional cars through motoring clubs from North America, Europe, and Asia Pacific.

Electric Vehicles are the future. A report by University of California, Berkley, reveals Electric cars are forecast to comprise 63% of new light-vehicle sales by 2030. “With Electric Vehicles, a discharged car is equivalent to a conventional vehicle running out of gas. Our ‘mobile charger’ brings drivers peace of mind during a roadside emergency, even when driving an Electric Vehicle,” continued Davies. “Club Assist has a dedicated team working on Electric Vehicles to help motoring clubs deliver value to their members in this space. We’re proud to be a leading provider of knowledge and products, like our mobile EVSE.”

EVSE Performance 

The ‘mobile charger’ can infuse enough charge to help the Electric Vehicle travel another five miles or so. Through Club Assist’s partnership with motoring club organizations, it is expected to be available for Electric Vehicle owners and guarantee them some peace of mind in emergencies.

“When someone runs out of fuel we don’t go out there and fill the whole tank,” stated Davies. “We fill them up just enough to get them to the next petrol station. It will be the same with Electric Vehicles. Say they need to drive 4-5 miles. We will give them enough to drive to a place where they can get a longer fast charge.” Davies said the trick to mobile charging is the ability to charge quickly and safely, using special fast-charge equipment that can withstand the rigors of life on the road.

The Technology Behind EVSE 

The Club Assist portable EVSE provides up to 5.5 kW of energy. The charging is expected to take about 20 to 30 minutes. Unlike the Level 1 charging that charges the vehicle’s battery from the 120-volt outlet, Level 2 charging utilizes 208-240 volts of AC energy. In keeping with the times, Club Assist is also researching and working on better charging units that aim to further reduce charging time — to less than 10 minutes! The CHAdeMO protocol (“CHArge de MOve” or charge for moving) will be used along with a DC/DC connection and lithium-ion batteries for a cleaner and greener portable charging unit.

Club Assist Has an Established EV Charging Track Record 

Recently the Melbourne-based company installed Australia’s first DC fast-charge station at the Mitsubishi Motors Australia Limited (MMAL) head office in Adelaide, where it is used to charge Mitsubishi i-MiEV company fleet and customers cars. Club Assist’s next station is expected to be installed in Sydney for the NRMA, which is trialling an i-MiEV electric car as part of Mitsubishi’s Australian field trials. Club Assist is in negotiations to install a third station in Brisbane for the RACQ.

 

Dees land five sponsors

 

Media Release 
30 March, 2011

The Demons have landed partnerships with New Balance, Peter Werth, Glass Assist, Officeworks and WTC Wharf and the Wharf Hotel MELBOURNE has secured five new sponsors for 2011. 

The Demons have landed partnerships with New Balance, Peter Werth, Glass Assist, Officeworks and WTC Wharf and the Wharf Hotel. 

Melbourne chief executive Cameron Schwab said it was important to have new sponsor partners for the immediate and long-term future of the club.  

“It is very exciting to welcome our new sponsors to the club and I trust we can repay their faith with strong on field results and great support for their own businesses,” he said. 

The sponsors:

NEW BALANCE: Melbourne welcomes New Balance as its official apparel partner for at least the next three years. The club and New Balance have been working together for more than a year developing the new on-field range to maximise performance. 

Just as importantly, the range has been designed so that our members can wear our colours and emblem with pride. Visit the Demon Shop for all your New Balance club gear http://www.melbournefc.com.au/portals/59/melbourne_shop.html. 

Also, watch out for the New Balance advertising campaign featuring James Frawley, which includes a fully branded tram and billboard on the top of Young and Jacksons.

PETER WERTH: Peter Werth is a fashion label established in London in 1975.  It started as a specialist in knitwear, but now it produces a smart/casual collection, which covers all product areas, footwear and accessories. 

This season, club staff will be dressed in Peter Werth clothing on match day and players will wear it at official formal club events. The Peter Werth brand is exclusive to Myer and has been brought to Australia by the business Great British Apparel (GBA), which started in 2009. For more information go to http://www.peterwerth.co.uk/

GLASS ASSIST: Glass assist has been elevated to silver partner status in 2011, following its increased sponsorship commitment. Last year, Glass Assist fielded a very enthusiastic team in our ‘Play for Melbourne’ corporate curtain-raiser, before the Essendon match on the MCG.

It will also participate before the Richmond clash in round 22 this year. Glass Assist is an automotive glazing business and entirely owned subsidiary of Club Assist Corporation.  Club Assist is an Australian based company, which provides services to motoring organisations worldwide. It supplies mobile replacement services for automotive glass, batteries, alternators and starter motors. For more information visit http://www.glassassist.com.au/

OFFICEWORKS: Officeworks have signed on as a first time sponsor with the club for the 2011 season. A major component of their sponsorship will be as a program partner for our ‘Read and Write like a Demon’ literacy programs, which the club delivers in the City of Casey and City of Bayside. 

The club is excited to welcome onboard a well-known and respected brand such as Officeworks. The club and Officeworks share the same values and vision with regards to community and improving the education of young children. For further information go to www.officeworks.com.au 

WTC WHARF (World Trade Centre) and the Wharf Hotel: WTC Wharf is Melbourne’s new entertainment precinct situated on the banks of the Yarra River, opposite the Melbourne Exhibition and Convention Centre. WTC Wharf, The Wharf Hotel and Melbourne are excited to announce a three-year sponsorship deal from 2011-13. 

Located on the corner of Spencer and Flinders St, WTC Wharf offers club members great entertainment, discounted prices on food and beverages at their venues, and a great meeting place for our supporters before and after Melbourne matches. Venues include: 

The Wharf Hotel, Byblos Bar and Restaurant, River’s Edge Events (premium event space) and seafood restaurant and oyster bar Wilson’s Boathouse (opening in April). WTC Wharf provides supporters and members with a number of exciting offers throughout the season, as well as hosting pre and post match functions at the Wharf Hotel, before Melbourne games at Etihad. For more information go to www.wtcwharf.com.au or www.wharfhotel.com.au

 

Regional Business Awards

 

Media Release 
23 March, 2011

FROM humble beginnings, Dandenong business Club Assist has propelled itself to the forefront of its industry and become a well-known global enterprise. And the flourishing business, a national leader in the mobile battery market, started out as a small company called Dandenong Batteries.

Through a strong and loyal customer base and tapping into a niche in the automotive market, the business has extended into nine countries across three continents, with revenue in excess of $250 million annually.

It is these factors that have seen the business take out the Service Excellence award at the Greater Dandenong Premier Business Awards. Club Assist teams up with automotive clubs such as RACV to provide a mobile battery replacement service for customers.

It offers a quick and effective solution to a day-to-day problem.Club Assist dominates the mobile battery market in Australia, and also offers other auto electrical work such as starter motors, alternator replacement and an auto glass service.

Its services spread to Mew Zealand, USA, Canada, Belgium, France and the Netherlands.Brothers Brett and Stuart Davies had the vision to partner with automotive clubs in 1992.

Vice-president of operations for Asia Pacific, Wayne Allen, believes the best of the business still lies ahead.

"By no means has it stopped where it is today," he said."We're always looking for what the next need is for motoring clubs and their membership base."

Mr Allen said the mobile battery service was a "real solution" for automotive clubs."

The move into motoring club land set us into a nice niche market. It really just took off from there. We filled that gap and we did it very well."

Club Assist has about 30 mobile battery vans on the road in Melbourne.One of the keys to the success of the business was the emphasis it placed on having the right people working for them, Mr Allen said."ifs the people who make the difference."

Chief financial officer Alex Leombruni said there was a great opportunity for Club Assist to expand further in Europe."We're going from strength to strength," he said.

 

Refuelling your vehicle – using electricity!

 

Media Release 
3 February, 2011

Electric Vehicle 1

Most of us are very familiar with  refueling our vehicles – but what’s involved when the vehicle is electric?

Now that world-leading Motoring Club product & service supply company, Club Assist, has completed the installation of Australia’s first DC Fast Charger for Electric Vehicles in Adelaide – with others being installed in coming months – electric vehicles are set to become more popular.

Put simply, an owner plugs the car into the DC Fast Charger (which looks like a high tech  fuel  bowser), waits for the charge to complete and drives away.  Behind the scenes of the electric vehicle charge, however, there’s a high tech, on-line aspect.

Before the car is even “plugged in” to the DC Fast Charger, the unit  performs an initialization process, during which the software self-checks systems including the conversion, inversion and all the controller software.

Prior to plugging in, the vehicle owner  types in a password via the Charger’s touch screen , which  then responds with the message “All Systems are GO.  Connect the car.”

The i-MiEV owner then connects the car to the charger – via a power cable at the bowser and presses  the start button.  
The charger performs a State of Health check on the HV battery, and if all is OK,  then  charging commences.

The Fast Charger  automatically adjusts voltage and amps to match the fast-filling battery.  In the unit’s first ever charge in Australia, the DC Fast Charger took just 4 minutes to take the battery from 78%State of Charge to 98% State of Charge.  
Very impressive!

Simultaneous to the charge, the DC Fast Charger connects to the Aker Wade Engineering Command Centre in Charlottesville, Virginia, USA, enabling engineers permanently on standby to make any necessary adjustments to software online.

 

Club Assist charges in Melbourne firm set for major role in mobile EV charge points worldwide

By RON HAMMERTON

AN AUSTRALIAN company that has built an international network specialising in roadside battery replacement for 70 automobile clubs in nine countries is getting set to introduce emergency electric vehicle charging for stranded EV drivers around the world from April next year. 

Club Assist, which is 80 per owned by Australian motoring organisations such as the Royal Automobile Club of Victoria (RACV), New South Wales’ NRMA and Queensland’s RACQ, is also dabbling with fast-charge stations in a move that could pit the organisation against global providers such as Better Place.

The Melbourne-based company is installing Australia’s first fast-charge station at the Mitsubishi Motors Australia Limited (MMAL) head office in Adelaide, where it will be used to charge Mitsubishi i-MiEV company fleet and customers cars once it is commissioned in about three weeks.

Club Assist’s next station is expected to be installed in Sydney for the NRMA, which is trialling an i-MiEV electric car as part of Mitsubishi’s Australian field trials. Club Assist is in negotiations to install a third station in Brisbane for the RACQ.

The RACV, which invested $2 million in Better Place’s Australian infrastructure rollout earlier this year, is getting a fast-charge station from Better Place under a Victorian government EV trial of about 300 vehicles. 

Club Assist CEO Stuart Davies, who founded the company as a battery shop with his brother Brett in Dandenong, Victoria, in 1977 before starting the emergency roadside battery fitting service for the RACV in 1992, told GoAuto that Club Assist’s priority was developing technology to supply emergency roadside charging for EVs that run out of power. He said the company saw the service as an extension of its current main business – supplying emergency replacement batteries for cars of motoring club members.

This year, Club Assist has fitted about 2.2 million batteries to stranded conventional cars on behalf of motoring clubs from Norway to the United States, where Club Assist operates in all 50 states for auto clubs affiliated with the giant American Automobile Association (AAA). Club Assist has been working with American fast-charging equipment supplier, Aker Wade Power Technologies, which has a Mitsubishi i-MiEV at its US laboratories in Virginia for testing purposes.

The fast-charging station at Mitsubishi’s HQ is an Aker Wade DC Fast Charge unit, which the American company also supplies to major emerging fast-charge networks such as Coulomb Technologies’ ChargePoint – the company that installed Australia’s first roadside charging points in Sydney this year as part of an EV trial in that city. 

Mr Davies said Club Assist had been trialling its mobile fast-charge system, which he hoped would be introduced by April. He said the service, which he likened to a roadside assist van delivering a few litres of petrol to a stranded car, would be rolled out internationally, including Australia.

“Say we are in Chicago and someone runs out of fuel - we don’t go out there and fill the whole tank,” Mr Davies said. “We fill them up just enough to get them to the next petrol station. “It will be the same with EVs. Say they need to drive 3km. We will be giving them enough to drive 6km and get them to a place where they can get a longer fast charge. “We are really applying that fuel-can system in an electric vehicle scenario.”

Mr Davies said the trick to mobile charging was the ability to charge quickly and safely, with special fast-charge equipment that could withstand the rigours of life on the road. He said equipment that was being trialled could give an EV a burst of high-voltage electricity via a fast-charge unit to have the driver on his way in a matter of minutes.

“It is in the trial state,” he said. “We expect the target date (for rollout) to be April next year. “Potentially, we will have a battery bank with the fast charger dumping it down.”

Mr Davies said the system would help to alleviate “range anxiety” – the phenomenon of potential EV owners concerned about limited range and what to do if they run out of power.

“People know and understand a breakdown in a current vehicle,” he said. “You talk to anyone about electric vehicles and it’s ‘how far can I drive’ and ‘what happens when I run out of power’. “That’s where we are trying to play a key role. I suppose the priority for us is the mobile charging because we see that as a core or the DNA of our business – assisting motoring clubs.”

But Mr Davies did not rule out expanding into fixed charging stations like that now being installed at Mitsubishi’s HQ, and going into competition with global fast- charge companies such as Better Place.

“We are basically in discussion and it is not a set platform at the moment, but that is what we are actually identifying, based on demand,” he said.

“I suppose our reach is a little different to some of the typical integrators out there. We are looking at the total solution, through not only keeping them (EVs) charged but taking care of them if they do break down.”

Mr Davies was coy about the prospect of going into competition with providers such as Better Place.

 

Australia’s First-Ever DC Fast Charge Public Electric Vehicle Recharging Station to Open in Adelaide 

 

Adelaide, Australia (PRWEB) December 3, 2010

World-leading Motoring Club product & service supply company, Club Assist, has commissioned Australia’s first ever public fast recharge station for electric vehicles, which will begin operating in December. It’s the first time a dedicated and accessible fast recharge service has been available to the Australian motoring public and we are thrilled to be offering this service to Mitsubishi i-MiEV drivers. 

The new Level 3 Electric Vehicle DC Fast Charge System will be located at Mitsubishi Motors Australia Limited (MMAL) headquarters in Adelaide and will service Mitsubishi i-MiEV electric vehicles. The fast charge system supports the imminent launch of Mitsubishi’s i-MiEV car and demonstrates the commitment of Club Assist and Mitsubishi in Australia to the future of this ground breaking technology.

The Club Assist EV charge station means fast and convenient charging of electric vehicles is becoming a reality, with a charge to 80% capacity taking less than 30 minutes and a 50% charge completed in less than 12 minutes. Previously, an 80% recharge took around 6 hours. According to Club Assist’s CEO, Stuart Davies, the new fast charge system is an exciting first step in what is a surge in the development and uptake in technology associated with recharging electric cars.

“It’s the first time a dedicated and accessible fast recharge service has been available to the Australian motoring public and we are thrilled to be offering this service to Mitsubishi i-MiEV drivers,” Mr Davies said. 

As well as the public system, Club Assist’s New South Wales, Australia Motoring Club partner, the NRMA, has confirmed an order for two Level 2 charging systems, which are designed for domestic and commercial use. 

“We commend NRMA’s commitment to supporting the introduction of Electric Vehicles in New South Wales, through the introduction of these charge stations,” Mr Davies said.

“The two 240 volt AC 30 amp chargers will be operated by the NRMA in Wynyard and in North Strathfield in coming months,” he said. 

Club Assist anticipates commencing installations of additional Level 3 EV Fast Charging systems around the country at the same time.

“We are working also with our technology partners, Aker Wade, to develop a fast mobile charge unit, which will assist stranded motorists,” he said.

 

RACQ Car Electrics “Fully Charged” are ready

 

RACQ launched an extension of their roadservice operation December 1 and now caters for motorists with failed starter motor and alternators needing repair. 40% of all breakdowns are electrical related, with a large percentage of these being starter motor and alternator related, mechanical repairs often take repairers days to complete.

RACQ Car Electrics is a mobile alternator and starter motor installation service operating seven days a week in the Brisbane metropolitan area.

RACQ Car Electrics rapid mobile service aims to attend within 2 hours to keep motorists on the road. RACQ have contracted Club Assist, a global motoring club service provider with operations in 50+ automotive clubs globally, to ensure the service is world class.

Col Neate, Global Program Manager for Club Assist, explains “Fortunately, the replacement of an alternator or start motor can be completed in a mobile capacity, RACQ Car Electrics provides members with a mobile solution that doesn’t involve towing of the vehicle to a mechanics workshop and being off the road for an extended period, RACQ Car Electrics can deliver and install an alternator or starter motor to your car, normally within 2 hours of your call or at a time and place that suits you.”

All new starter motors and alternators come with a 2 year/40,000 km nationwide replacement warranty for private-use vehicles. There are even flexible payment options available for members too.

If motorists need a new starter motor or alternator they are encouraged to give RACQ Car Electrics a call on 13 11 11.

If you would like more information about this topic, please call Col Neate on 07 3326 7300 or email col.neate@clubassist.com.au

 

Providing Value Through Excellent Customer Service

 

Club Assist has applied strong and effective customer service to grow the company into a profitable multinational organization   

Michaela McNamara Produced By: William Piedmont | Thu Sep 2, 2010

As recently as ten years ago, Club Assist was a small Australian-based organization, operating in only three states, generating a turnover of $30 million and employing 60 people.

Today it is a strong multinational company, providing automotive battery supply and roadside replacement, automotive glass repair and replacement, and a suite of other member services worldwide. It operates successful businesses in nine countries over three continents which include Australia, New Zealand, USA, Canada, Belgium and the Netherlands, with a turnover in excess of $230 million and over 600 employees.

“We don’t consider ourselves to be a battery company, but rather a service provider and a partner to the automotive clubs, such as AAA in the US, CAA in Canada and the Australian Clubs,” says Chief Financial Officer Alex Leombruni.

A CUSTOMER SERVICE BACKGROUND

Leombruni says that the company’s global success can be attributed to applying the basic principles of delivering effective customer service. “Customer service is not a new concept, but you will be amazed how many companies out there still believe that price is the only major factor influencing the revenue line,” he explains.

Those strong customer service values have been with Club Assist since its inception in 1992, when founder and current Chairman of the Board, Brett Davies, and his brother and the Group’s CEO, Stuart Davies, had a vision of introducing a logistical model to provide products and services to members of automotive clubs worldwide. The strategic intent was to provide clubs with an expanded range of member services, reduce club operating costs and assist them to drive member satisfaction and retention.

Both Brett and Stuart have over 30 years experience in the battery and automotive industry, which represents a valuable accumulation of knowledge and skill that has contributed greatly to making Club Assist the world’s largest motoring club service provider. “To put it simply, Club Assist’s commercial success is based on its capacity to work seamlessly within the club network to assist them to deliver operating efficiencies and member satisfaction,” Leombruni says.

COMPANY PERFORMANCE

Club Assist has just completed one of its most successful years in terms of top-line growth and bottom-line performance. Despite the uncertainty and turmoil of the Global Financial Crisis, the company has seen unprecedented growth in the US. “Our ability to manage through this economic instability is a tribute to the Senior Management Team’s resolve to deliver growth by focusing on customer service. It makes sense that if you look after your customers, your customers will look after you,” Leombruni says.

In the 2009/10 fiscal year the Company generated a top-line growth of 14 percent on the previous year to record a turnover of $238 million, which can be partly attributed to an aggressive investment program in the Australian, US and Canadian markets. Since Club Assist entered the US and Canada in 2002, it has achieved an average annual growth rate of 28 percent.

“For an Australian company to make it big in the global sphere is difficult. Countries like the US are very proud, so unless you prove that you’re a worthy provider of a product or service, you won’t succeed. I believe that Club Assist has succeeded in that objective,” Leombruni says.

PRODUCT DIVERSIFICATION

Though Club Assist has predominantly operated in the automotive battery market, continued investment in other products and services has delivered an impressive value proposition to members. In recent years the mobile battery service has been complemented with a mobile starter motor and alternator replacement service and a mobile auto glass replacement service. The operating model deployed in each market can vary between a retail and wholesale arrangement.

Club Assist has developed an efficient international procurement and distribution network which will be used to support its product diversification programs. As an example, the distribution network deployed in the US market has the capability of dispensing product to 95 percent of the AAA automotive club network, providing efficient and reliable coverage of the large populated area.

WIRELESS TECHNOLOGY

Club Assist Information Technology has developed an Electronic Point of Sale (EPOS) solution, which has revolutionized the retrieval and processing of sales information, using a handheld unit in the field to communicate between an information and operating system at home base.

The wireless technology has been deployed in some of Club Assist’s largest markets, including Australia and the US. The next phase of the project involves the deployment of a Warehouse Management System (WMS) which has since been tried, tested and introduced into the Australian environment with great success. Both the EPOS and WMS solutions have been refined and tailored for use by several auto clubs which underlines the Club Assist’s value proposition to the club network.

ENVIRONMENT AND COMMUNITY

Club Assist has a strong commitment to the community and the environment, and is taking initiatives to uphold community safety and protect the environment from unintended commercial consequences.

“The Great Battery Round up” is a global initiative implemented in union with many clubs, designed to recover and thoughtfully dispose of scrapped batteries, inadvertently stowed away in backyards or farm sheds. This service averts any hazardous risk to the community, and any scrap metal value received from the recovered item is donated to charity.

Club Assist is also viewing the Electric or Hybrid vehicle as an opportunity to take control of the future by putting itself at the forefront of the green energy initiative.

Leombruni says, “With our reliance on the automotive battery for a major portion of our revenue it makes good strategic sense that we should invest in the future by understanding this new technology. Club Assist is in the early stages of establishing a panel of experts to collect the ‘correct’ information to drive important initiatives we believe will deliver benefits that will further consolidate our market position.”

GLOBAL EXPANSION

 

In the 2010/11 financial year, Club Assist expects to sell 2.3 million batteries, replace 70,000 windshields, fit 26,000 starter motors/alternators and attend to 600,000 roadside emergency calls worldwide.

These figures are only the beginning, as the company is viscerally committed to a strategy to increase these targets and continue its global expansion. Cultivating the North American market and further expansion into Europe remains a major priority for Executive Management.

The company’s future expansion will be dependent on many factors but none more critical than the deployment of the right people to execute the new market entries. The speed at which Club Assist continues its international growth will be determined by the company’s finite human resources or as it is referred to internally as its “talent bank.” The right personnel will have excellent professional credentials, but will also match the right attitudes and behaviors as required by Club Assist’s organizational core values.

 

AA to provide glass repair and replacement service for motorists

DRAFT Media Release: 29 April 2010

The AA has announced that it has established a joint business venture, AA Auto Glass, to provide a vehicle glass repair and replacement service.

AA Auto Glass will provide three types of service:

• a free emergency temporary side-glass window repair for AA Members, undertaken by AA RoadService Officers at the road side;

• a chip and crack windscreen repair service, undertaken by AA Vehicle Inspectors, and some AA Auto Service & Repair and Licensed Repairer sites; and 

• the complete replacement of windscreens and windows; undertaken by a contracted provider; 

There will also be a number of dedicated mobile vehicles provided in Auckland, which can travel to local members for glass repairs. 

John Tutt, General Manager of AA Auto Glass, says “this is an excellent opportunity to build on the already extensive range of services the AA provides its Members and New Zealand motorists.” 

“Our staff are well placed to spot potential glass problems and offer motorists the necessary assistance. 

“We are very proud that the New Zealand Automobile Association is the first in the world to offer a free temporary side glass repair service for its Members.” 

The AA’s business partner in the joint venture is the Australian company, Club Assist. The AA has had a business relationship with Club Assist for nearly 10 years through the AA Battery Service product. 

The chip and crack repair service costs $80 for Members and $85 for non-Members. The cost to completely replace windscreens and windows depends on the make and model of the vehicle.

 

Club Assist announces new VP for battery service

 

William Howell to lead mobile replacement service for West

Los Angeles, March 1, 2010

IMMEDIATE RELEASE

Club Assist announced today that William Howell will lead the Western Region for the mobile battery service, responsible for more than 400,000 mobile battery replacements annually. 

A veteran of the roadside assistance business, Bill most recently spent more than 18 years perfecting the mobile battery service at the Automobile Club of Southern California in Costa Mesa. He has successfully implemented the program in Southern California as well as Texas, New Mexico, Hawaii and Alabama, and has provided consultation on program development to AAA Washington, CAA South Central Ontario, and AAA Northern California, Nevada and Utah. His unique expertise was leveraged within the AAA organization as a representative on many association committees and as a frequent conference speaker. 

“Acquiring Bill's talents to support the AAA clubs in the west reinforces Club Assist's goal to be the expert in the mobile battery service,” says Don Felts, Chief Operations Officer of Club Assist North America. “Not only is Bill an expert in this business, he also has a thorough understanding of the unique needs of AAA clubs and service providers.”

Club Assist North America provides support to the mobile battery service for 40 of the 41 AAA clubs and all of the Canadian Automobile Association affiliates, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, Germany, Norway and the Netherlands.

 

Club Assist and CAA South Central Ontario form new company

Joint venture will expand mobile services.

Ottawa, February 26, 2010

IMMEDIATE RELEASE 

Club Assist announced today that it has entered into a new joint venture with CAA South Central Ontario to deliver the mobile battery service to CAA members. The new company - Integrated Road Services - will operate initially in the Greater Toronto market to deliver mobile battery replacements, lock-out services, tire changes and fuel delivery. 

“This integration of two very successful organizations creates a strong partnership focused on future growth of the mobile battery service,” says Chris Stamp, Director of Automotive Services for CAA South Central Ontario. “Our goal is to provide the highest quality product and service. The battery program is the cornerstone to keeping our members mobile by fixing the problem at the roadside. We're very proud to have this opportunity to work with Club Assist to expand our services.” 

Integrated Road Services estimates it will respond to more than 80,000 road service calls in 2010. Fully trained drivers provide a comprehensive on-scene diagnostic test to evaluate the battery, charging and starting systems. CAA batteries are available for 98 percent of the vehicles in the Toronto area, and are backed by a three-year free replacement warranty and a further three-year pro-rated warranty.

Club Assist provides support to all nine Canadian Automobile Association affiliates and also provides support to auto clubs in the United States, Australia, New Zealand, Belgium, France, Germany and the Netherlands. 

“We're proud to partner with CAA South Central Ontario for our first joint venture in North America,” says Stuart Davies, CEO and Executive President of Club Assist Corporation. “Club Assist specializes in helping auto clubs deliver mobile services, which makes Integrated Road Services a perfect showcase for our capabilities.”

 

Battery Service employees select charity for Haitian relief

Club Assist donation supports Doctors Without Borders

Los Angeles, February 10, 2010

IMMEDIATE RELEASE

Club Assist announced today that it has donated $10,000 to Doctors Without Borders to assist with medical care to earthquake victims in Haiti. Employees representing the company's donations committee selected the charity. 

Doctors Without Borders is an international medical humanitarian organization created by doctors and journalists in France in 1971. The organization provides aid in nearly 60 countries to people whose survival is threatened by violence, neglect, or catastrophe, primarily due to armed conflict, epidemics, malnutrition, exclusion from health care, or natural disasters. 

“As a values-based organization, Club Assist cares about the communities we serve,” says Don Felts, Chief Operations Officer of Club Assist North America. “I'm proud that our team selected this important cause, and hope that our contribution can bring some small measure of relief to the people of Haiti.”

Club Assist North America provides support to the mobile battery service for 40 of the 41 AAA clubs and all of the Canadian Automobile Association affiliates, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, Germany, Norway and the Netherlands. 

 

About Club Assist: Australian owned, Club Assist specializes in the supply, storage, distribution and installation of automotive batteries, automotive glass, alternators and starter motors to automobile clubs and their members globally. Club Assist partners with more than 70 automotive clubs worldwide and is supported by more than 6,000 personnel and service providers. Club Assist’s mission is to provide automotive clubs and their members with exceptional service anywhere, at any time across the globe.

For further media enquiries contact:  Public Relations John Strahan +61 3 9797 8666 / john.strahan@clubassist.com.au or visit us at: www.clubassist.com. 

 

AAA Mid-Atlantic extends relationship with Club Assist

Club Assist continues to support the mobile battery service for AAA Mid-Atlantic members.

Los Angeles, October 2, 2009

IMMEDIATE RELEASE

Club Assist and AAA Mid-Atlantic announced today that they have extended their mobile battery service partnership for a further five years.

“Club Assist specializes in helping auto clubs deliver quality mobile services to members,” says Lance Sabouni, Vice President of Automotive Services for AAA Mid-Atlantic. “We see this partnership as one more way that we can take our program to the next level and build on the value we deliver to our members at the roadside.” 

Club Assist supports 37 of the 40 AAA clubs and all of the Canadian Automobile Association affiliates, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, Germany, Norway and the Netherlands. 

“It’s a great honor when customers extend their relationship with you,” says Don Felts, COO of Club Assist North America. “We’re especially proud that our strong partnership with AAA Mid-Atlantic will continue to deliver exceptional member services.”

 

Further expansion for Club Assist in Canada

 

Alberta Motor Association and British Columbia Automobile Association choose Club Assist to provide Batteries and
related services

Ottawa, September 23, 2009

IMMEDIATE RELEASE 

Club Assist announced today that the Alberta Motor Association (AMA) and the British Columbia Automobile Association (BCAA) will switch to Club Assist as a supplier for their mobile battery service offerings in October, following successful discussions.

Established in 2000, AMA’s mobile battery program has set the standard for keeping members mobile in Alberta, with thousands of members using the service each year. AMA is looking forward to working with Club Assist to continue providing outstanding member experiences through this program.

“Club Assist specializes in helping auto clubs deliver quality batteries to members,” says Kurt Paterson, Vice President and Chief Operating Officer, Member Services for AMA. “Their expertise and international experience will help us continue to deliver an exceptional product to our members, while helping to promote a nationally branded, environmentally responsible battery program.” 

BCAA will launch their Club Assist service October 15, delivering mobile battery services through more than 40 service vehicles. BCAA has offered a mobile battery service to its members for more than ten years. 

“We made the choice to work with Club Assist because we want the support of the leading international mobile battery provider to take our program to the next level,” says Ken Cousin, Director, Road Assist. “Because Club Assist works only with auto clubs, we can tap into a wealth of resources that fit our unique needs.” 

As North America’s leading motoring club service provider, Club Assist now supports all nine Canadian Automobile Association affiliates, providing battery products, related services, and roadside support to more than 70 auto clubs in Canada and the United States, as well as Australia, New Zealand, Belgium, France, Germany, Norway and the Netherlands. 

“We’re proud to be the top choice for mobile products solutions for North American auto clubs,” says Stuart Davies, CEO and Executive President of Club Assist Corporation. “We’re especially proud that AMA and BCAA have selected Club Assist for their member services, and we’re looking forward to a long and successful partnership with these iconic clubs.”

 

Club Assist signs preferred provider agreement with Banner Batterien International

Leading European automotive battery supplier to support Club Assist’s European expansion

Melbourne, JULY 16, 2009

IMMEDIATE RELEASE

Club Assist announced today that an historic agreement had been signed with Banner Batteries, one of Europe’s leading automotive battery manufacturers.

“This three-year agreement positions Club Assist well to further expand our European operations with high quality product from a leading-edge supplier” said Brett Davies, Club Assist Chairman. Club Assist currently provides automotive batteries and related services to a number of European automotive clubs, including ANWB (Netherlands), ACTA (France), ACL (Luxemburg), and NAF (Norway).

“In addition to our existing European customers, we have a number of European automotive clubs who have expressed interest in Club Assist enhancing service to their members through our battery programs, and our partnership with Banner will ensure that club members are provided with the highest standards in quality products and service”, said Mr Davies.

For more than seventy years, Banner’s famous buffalo symbol has stood for the production of batteries, which fulfil the highest quality standards.  As Austria’s only battery producer, Banner is recognised as an international leader and supplies many important automotive manufacturers such as Audi, BMW, VW, Chrysler and MAN with original equipment batteries.

 

If you have any queries about this change please contact Stuart Davies.

Contact:

Stuart Davies
stuart.davies@clubassist.com.au
237-239 Frankston-Dandenong Road,
Dandenong South Victoria 3175
Australia
Phone: 03 9797 8625