Peter MacCuspie was appointed Executive Chair in April 2017. Mr MacCuspie is a professional director and senior executive who has experience in a wide range of industries including finance, information technology, professional services, Agribusiness and the not for profit sector. Some of his former directorships include Big Sky Financial Services, Intelematics Europe and the Australian Medic Alert Foundation. He is currently an independent director on the Boards of agribusiness Dodgshun Medlin, IT company Strategic Data and the health insurer CBHS where he also Chairs the Audit and Risk committee. He holds a Bachelor of Science (Hons) from the University of Melbourne, a Graduate Diploma of Management from AGSM and is a Fellow of the Australian Institute of Company Directors.
Neil Taylor is Managing Director and Chief Executive Officer of RACV Limited. Neil has over 25 years experience in the corporate sector in Australia and overseas, and was previously at Greyhound Australia as Chief Executive Officer. His current directorships include Intelematics Australia, and Insurance Manufacturers Australia. He has a BA in Geography from Leeds University, UK, and has completed courses at both Wharton and Harvard Business Schools in the US.
Phil Turnbull is currently the Executive General Manager, Motoring & Mobility for RACV.
He is responsible for the businesses of Roadside Assistance, Motor Insurance, Salary Solutions and other motoring products and services. In previous RACV roles, Phil has managed home services, the call centre, marketing, e-business and retail outlet functions, as well as the Financial Services Company. He also sits on a number of RACV subsidiary Boards.
He holds the qualification of Bachelor of Science, majoring in Statistics and Pure Mathematics. His business experience includes senior positions in the financial services, telecommunications and research industries.
Phil has also represented the Life Insurance Industry as the Convenor of the Marketing Committee of Life Insurance Federation of Australia.
Michael Gabriel was appointed Group Chief Financial Officer in August 2016.
Michael is responsible for ensuring the NRMA reaches its financial and business targets through the Group’s business performance, risk, property and tax & treasury functions.
Before joining the NRMA, Michael was General Manager Corporate Finance at Woolworths, where he was responsible for resource and capital prioritisation, group planning and budgeting and managing finance transformation.
Before his time at Woolworths, Michael was the Finance Director of Diageo in Australia and NZ, after working for Diageo in senior finance and supply chain roles across Asia, Europe and the Americas.
Michael is a Certified Practicing Accountant (CPA). He holds an MBA from the University of Queensland and a Bachelor of Applied Science in Chemistry and Physics from the Queensland University of Technology.
Ian Stone was appointed Managing Director in August 2009 and formerly CEO from August 2007. Ian has extensive senior management experience and expertise in the motor, home and health insurance industry. He is a Director of RAA Insurance Ltd and various Australian automotive associated entities.
Samantha joined NRMA in May 2016. Samantha and her team are responsible for building a sustainable and strong future for the core of the NRMA, including our roadside services and networks, MotorServe car servicing, and Safer Driving School.
Samantha has extensive experience leading senior teams in the property, aviation and hospitality industries. She is passionate about customer service, superior operational performance and financial and cultural transformation.
During ten years with Qantas, most recently overseeing domestic operations, Samantha successfully led large, diverse teams through a period of significant change. She ensured the delivery of the customer promise while managing financial performance and driving a high performing culture. Following her time at Qantas, Samantha spent two years with GPT Group Sydney, one of Australia’s largest diversified ASX Listed property groups as Head of Customer Strategy and Operations. In this role Samantha oversaw on-site operations across the GPT portfolio with a focus on delivering superior customer experiences, with an emphasis on safe, efficient and sustainable operations. Samantha also started up her own business management consultancy firm, The Plumm Group, specialising in customer experience strategy and operational transformation.
Glenn is responsible for the broader Assistance and Lifestyle businesses at RACQ. He leads a large team across these disciplines providing members with a diverse range of core products including roadside assistance, home assistance, motoring, travel agency, lifestyle, recovery and incident management businesses. He is responsible for the 24/7 operations of RACQ and a range of commercial motoring businesses. This is achieved through an extensive network of staff, contractors, call centres and physical infrastructure across the state providing all in-field services to members and a range of commercial clients. He has 30 years extensive commercial experience in assistance, operations and logistics. He is Chairman of RACQ Autoglass Pty Ltd, a Director of Australian Club Consortium Pty Ltd and ACC CAD Pty Ltd. Glenn is also Chairman of the Corporate Advisory Board for the Australia Zoo Wildlife Warriors.