Peter MacCuspie was appointed Executive Chair in April 2017. Mr MacCuspie is a professional director and senior executive who has experience in a wide range of industries including finance, information technology, professional services, Agribusiness and the not for profit sector. Some of his former directorships include Big Sky Financial Services, Intelematics Europe and the Australian Medic Alert Foundation. He is currently an independent director on the Boards of agribusiness Dodgshun Medlin, IT company Strategic Data and the health insurer CBHS where he also Chairs the Audit and Risk committee. He holds a Bachelor of Science (Hons) from the University of Melbourne, a Graduate Diploma of Management from AGSM and is a Fellow of the Australian Institute of Company Directors.
Neil Taylor is Managing Director and Chief Executive Officer of RACV Limited. Neil has over 25 years experience in the corporate sector in Australia and overseas, and was previously at Greyhound Australia as Chief Executive Officer. His current directorships include Intelematics Australia, and Insurance Manufacturers Australia. He has a BA in Geography from Leeds University, UK, and has completed courses at both Wharton and Harvard Business Schools in the US.
Phil Turnbull is currently the Executive General Manager, Motoring & Mobility for RACV.
He is responsible for the businesses of Roadside Assistance, Motor Insurance, Salary Solutions and other motoring products and services. In previous RACV roles, Phil has managed home services, the call centre, marketing, e-business and retail outlet functions, as well as the Financial Services Company. He also sits on a number of RACV subsidiary Boards.
He holds the qualification of Bachelor of Science, majoring in Statistics and Pure Mathematics. His business experience includes senior positions in the financial services, telecommunications and research industries.
Phil has also represented the Life Insurance Industry as the Convenor of the Marketing Committee of Life Insurance Federation of Australia.
Michael Gabriel was appointed Group Chief Financial Officer in August 2016.
Michael is responsible for ensuring the NRMA reaches its financial and business targets through the Group’s business performance, risk, property and tax & treasury functions.
Before joining the NRMA, Michael was General Manager Corporate Finance at Woolworths, where he was responsible for resource and capital prioritisation, group planning and budgeting and managing finance transformation.
Before his time at Woolworths, Michael was the Finance Director of Diageo in Australia and NZ, after working for Diageo in senior finance and supply chain roles across Asia, Europe and the Americas.
Michael is a Certified Practicing Accountant (CPA). He holds an MBA from the University of Queensland and a Bachelor of Applied Science in Chemistry and Physics from the Queensland University of Technology.
Ian Stone was appointed Managing Director in August 2009 and formerly CEO from August 2007. Ian has extensive senior management experience and expertise in the motor, home and health insurance industry. He is a Director of RAA Insurance Ltd and various Australian automotive associated entities.
Nell Payne was appointed Executive General Manager, Motoring in September 2018. She is responsible for the NRMA’s Roadside Delivery, Motoring Operations, Motoring Services, Car Servicing stores, Driver Training and Workplace Health & Safety. Nell is passionate about safety, engagement and developing her people and has a very collaborative style, focussed on operational excellence, customer experience and customer insights.
Before joining the NRMA, Nell was Group Director Technology and Operations at Foxtel where she was responsible for the operations of the technical facilities supporting Foxtel’s Television Centre, customer systems and the 24×7 Customer Support operations. The national Customer Support operations provided fault call response, repair services and planned work supported by over 1,400 field engineers.
Nell was also the Customer Care Manager for CableData International, later DST International. She was responsible for the support of Customer Systems and Field Services Systems in the Asia Pacific region. Nell also managed the training and operations of the specialist teams as well as the Service Support and Delivery disciplines.
Nell holds a Bachelor’s degree (B Eng) in Electrical and Electronic Engineering from Coventry University. She has also completed the Australian Graduate School of Management (AGSM) Executive education program and is a Graduate of the Australian Institute of Company Directors (GAICD).
Glenn is responsible for the broader Assistance and Lifestyle businesses at RACQ. He leads a large team across these disciplines providing members with a diverse range of core products including roadside assistance, home assistance, motoring, travel agency, lifestyle, recovery and incident management businesses. He is responsible for the 24/7 operations of RACQ and a range of commercial motoring businesses. This is achieved through an extensive network of staff, contractors, call centres and physical infrastructure across the state providing all in-field services to members and a range of commercial clients. He has 30 years extensive commercial experience in assistance, operations and logistics. He is Chairman of RACQ Autoglass Pty Ltd, a Director of Australian Club Consortium Pty Ltd and ACC CAD Pty Ltd. Glenn is also Chairman of the Corporate Advisory Board for the Australia Zoo Wildlife Warriors.